FAQ

1. What are House Panel wall panels made of?

Our wall panels are crafted from high-quality wood slats combined with durable acoustic backing materials. They are designed to provide both aesthetic appeal and sound absorption, ensuring long-lasting performance and premium finish.

2. Are the panels easy to install?

Yes, House Panel products are designed for straightforward installation. They can be installed using screws, adhesive, or a combination of both, depending on your wall type. Many customers install them as a DIY project, although professional installation is recommended for larger areas.

3. Do you offer delivery across the UK?

Yes, we provide reliable shipping across the United Kingdom, including England, Scotland, Wales, and Northern Ireland. Delivery times typically range from 2–5 business days depending on location.

4. Do you offer free shipping?

We regularly offer Free UK Delivery on selected promotions and eligible orders. Any active free shipping offer will be clearly displayed at checkout or on the product page.

5. How long does delivery take?

Orders are processed within 1–2 business days, and standard delivery usually takes 2–5 business days. Remote areas may take slightly longer.

6. Can the panels be cut to size?

Yes, our panels can be easily cut to fit your space using appropriate tools. This allows for precise custom fitting for walls, ceilings, or decorative installations.

7. Are the panels suitable for commercial use?

Absolutely. House Panel products are suitable for residential and commercial spaces, including offices, retail stores, hotels, and interior design projects.

8. Do the panels improve acoustics?

Yes, our acoustic wall panels help reduce echo and improve sound quality within a room, making them ideal for living rooms, offices, studios, and media spaces.

9. What is your return policy?

We offer a 30-day return policy. Items must be unused, in original condition, and returned in their original packaging. Custom or installed products are not eligible for return unless faulty.

10. What should I do if my order arrives damaged?

If your order arrives damaged, please contact our support team within 48 hours of delivery with photos of the product and packaging so we can assist with a replacement or resolution.

11. Can I track my order?

Yes, once your order has been dispatched, you will receive a tracking number via email to monitor your delivery in real time.

12. Do you offer trade or bulk orders?

Yes, House Panel offers trade services for designers, contractors, and businesses. For bulk orders or trade enquiries, please contact our team with your project details.